tag:vaiadigital.statuspage.io,2005:/historyVAIA Digital Status - Incident History2024-03-29T09:09:44+01:00VAIA Digitaltag:vaiadigital.statuspage.io,2005:Incident/201056812024-03-01T07:36:01+01:002024-03-01T07:36:01+01:00Uppdatering Icewarp e-postserver<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>07:36</var> CET</small><br><strong>Completed</strong> - Uppdatering klar.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>07:17</var> CET</small><br><strong>Verifying</strong> - Vår Icewarp e-postserver uppdaterad till ver 14.1.0.4 och initiala tester genomförs</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:29</var> CET</small><br><strong>Scheduled</strong> - Mindre uppdatering av Vaia e-postserver, vi räknar med att tjänsten kommer att ligga nere några minuter under denna tid.</p>tag:vaiadigital.statuspage.io,2005:Incident/200729632024-02-25T22:06:57+01:002024-02-25T22:06:57+01:00Monitor failed on Icewarp Webmail<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>22:06</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>22:06</var> CET</small><br><strong>Update</strong> - [Comment from Opsgenie]Olov Karlsson acknowledged alert: "Monitor failed on Icewarp Webmail"</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>22:05</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Icewarp Webmail down.<br /><br />Timestamp : 2024-02-25 21:05:24 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/200466932024-02-25T21:30:56+01:002024-02-25T21:30:56+01:00Omstart Icewarp e-postserver<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:35</var> CET</small><br><strong>Scheduled</strong> - Vi behöver starta om servern som kör Icewarp e-post. Förväntad nedtid är några minuter under denna tid.</p>tag:vaiadigital.statuspage.io,2005:Incident/200727592024-02-25T21:22:54+01:002024-02-25T21:22:54+01:00Monitor failed on Icewarp Webmail<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:22</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:18</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Icewarp Webmail down.<br /><br />Timestamp : 2024-02-25 20:18:55 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/200727442024-02-25T21:16:54+01:002024-02-25T21:16:54+01:00Monitor failed on Icewarp Webmail<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:16</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:15</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Icewarp Webmail down.<br /><br />Timestamp : 2024-02-25 20:15:02 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/199815372024-02-16T10:38:09+01:002024-02-16T10:38:09+01:00Problem med Icewarp e-post<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:38</var> CET</small><br><strong>Resolved</strong> - E-postservern fungerar bra igen vad vi kan se. De kunder som har problem med webbmailen på Mac kan titta på denna sida för att kontrollera att man har Mac OS och appar som är kompatibla: https://support.icewarp.com/hc/en-us/articles/16576996201745-Architecture-planning-for-EPOS<br /><br />Om man kan logga in på nya webbmailen och ser att inkorgen och mapparna inte är synkade så börja med att vänta en stund, första gången man loggar in eller klickar på en mapp så startar en synkningsprocess i bakgrunden och det kan ta ett tag innan den är klar. Har man fortfarande problem efter någon timme så kontakta oss på chatten och meddela vilket konto det gäller så tittar vi på det.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:39</var> CET</small><br><strong>Update</strong> - Vi har under förmiddagen fått lite bättre fart på e-postservern. Första gången man loggar in på webbmailen så ska alla mailen läsas in till en databas för att kunna visas - och det tar tid - speciellt om det är ett stort konto med många och/eller stora mail (tänk flera GB). Ha tålamod och låt den jobba klart, det kan ta några minuter eller flera timmar... (sker i bakgrunden)<br /><br />Som workaround kan man testa att lägga upp kontot i en e-postklient (app, program), det funkar bättre vad vi vet.<br /><br />Här har vi skrivit om några nyheter som gör att det ser helt annorlunda ut och de kan vara intressanta att kolla på: https://intercom.help/vaia/sv/articles/8948407-nyheter-i-icewarp-epos</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Update</strong> - Tyvärr fortsätter problemen med vår Icewarp e-postserver, vi jobbar på att lösa dem så fort som möjligt</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:05</var> CET</small><br><strong>Update</strong> - Vi jobbar fortfarande på att lösa problemet med webbmailen som vissa kunder har.<br />Här har vi gjort en liten guide på det som ser ut helt annorlunda: https://intercom.help/vaia/sv/articles/8948407-nyheter-i-icewarp-epos</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:22</var> CET</small><br><strong>Update</strong> - Vad vi kan se så fungerar SMTP och IMAP, dvs klienter/program/appar som ansluter</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:22</var> CET</small><br><strong>Update</strong> - Det problem vi ser för närvarande är endast kopplat till webbmailen och att vissa användare inte ser nya mail utan bara de som fanns innan uppdateringen i morse. Vi jobbar på att lösa problemet.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>09:12</var> CET</small><br><strong>Monitoring</strong> - Vi har fått igång tjänsterna och övervakar systemet. Vi kan se hög aktivitet för POP/IMAP så det kan ta lite tid att synka.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>08:23</var> CET</small><br><strong>Investigating</strong> - Vi har problem med e-postservern efter den större uppdateringen tidigare idag. Felsökning pågår</p>tag:vaiadigital.statuspage.io,2005:Incident/199898952024-02-15T08:54:12+01:002024-02-15T08:54:12+01:00Monitor failed on Icewarp Webmail<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:54</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:53</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Icewarp Webmail down.<br /><br />Timestamp : 2024-02-15 07:53:17 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/199896772024-02-15T08:08:29+01:002024-02-15T08:08:29+01:00Monitor failed on Icewarp Webmail<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:08</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:08</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Icewarp Webmail down.<br /><br />Timestamp : 2024-02-15 07:08:10 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/199894352024-02-15T07:27:00+01:002024-02-15T07:27:00+01:00Monitor failed on Icewarp Webmail<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>07:27</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>07:26</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Icewarp Webmail down.<br /><br />Timestamp : 2024-02-15 06:26:04 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/199382042024-02-14T08:01:01+01:002024-02-14T08:07:33+01:00Uppdatering Icewarp e-postserver - större uppdatering<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>08:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:35</var> CET</small><br><strong>Verifying</strong> - Uppdateringen är klar och vi kan se att e-postservern är högt belastad och går lite trögt. Vi undersöker.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:14</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:46</var> CET</small><br><strong>Scheduled</strong> - Detta är en större uppdatering och kommer framförallt att märkas i webbmailen. Vi räknar med att e-posttjänsten ligger nere under några minuter under denna timme, dvs att själva uppdateringen inte tar längre tid än vid mindre uppdateringar.<br /><br />Här kan du kika på hur det kommer att se ut: https://www.icewarp.com/preview-epos/start/<br /><br />Här finns guider på hur det ser ut och fungerar i nya webbmailen: <br />https://docs.icewarp.com/Content/WebClient%20Topics/Email/Email.htm#_Toc27668016</p>tag:vaiadigital.statuspage.io,2005:Incident/198279952024-01-30T07:10:30+01:002024-01-30T07:10:30+01:00Uppdatering Icewarp e-postserver<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:10</var> CET</small><br><strong>Completed</strong> - Icewarp e-postserver uppdaterad till version 13.0.3.10</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:33</var> CET</small><br><strong>Scheduled</strong> - Planerad (mindre) uppdatering av Icewarp e-postserver, tjänsten beräknas ligga nere några minuter.</p>tag:vaiadigital.statuspage.io,2005:Incident/197106272024-01-15T12:03:50+01:002024-01-15T12:03:50+01:00Nätverksproblem Sorsele.net<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>12:03</var> CET</small><br><strong>Resolved</strong> - Problemet är löst och nätet ska fungera igen</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>11:11</var> CET</small><br><strong>Identified</strong> - Efter IP-adressbyte på företagsnätet för sorsele.net fungerar inte trafiken till vissa ställen som t.ex Google. Detta innebär att trafiken går trögt eller inte alls. Vi arbetar tillsammans med leverantören för att skyndsamt försöka åtgärda detta. Vi har ingen klartid på problemet för närvarande.</p>tag:vaiadigital.statuspage.io,2005:Incident/195957142024-01-02T21:35:03+01:002024-01-02T21:35:03+01:00Monitor failed on Customer Portal<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:35</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:34</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2024-01-02 20:33:58 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/194688792023-12-27T10:37:39+01:002023-12-27T10:37:39+01:00Uppdatering Distansbackup<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>10:37</var> CET</small><br><strong>Completed</strong> - Distansbackup har uppdaterats till version 9.7.2.20 och nya OBM/ACB-klienter håller på att byggas</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:36</var> CET</small><br><strong>Scheduled</strong> - Uppdatering till version 9.7.2 och även uppdatering av leverantören Ahsays standardcertifikat</p>tag:vaiadigital.statuspage.io,2005:Incident/195303972023-12-26T01:21:22+01:002023-12-26T01:21:22+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>01:21</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>01:20</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-26 00:20:00 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/195295602023-12-25T22:03:59+01:002023-12-25T22:03:59+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>22:03</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>22:03</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-25 21:03:04 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/195294122023-12-25T21:26:53+01:002023-12-25T21:26:53+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>21:26</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>21:25</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-25 20:25:00 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/195038222023-12-22T06:04:02+01:002023-12-22T06:04:02+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>06:04</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>06:03</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-22 05:03:09 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/194797492023-12-19T14:37:59+01:002023-12-19T14:37:59+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>14:37</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>14:37</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-19 13:36:57 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/194379492023-12-14T13:58:20+01:002023-12-14T13:58:20+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:58</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:58</var> CET</small><br><strong>Update</strong> - [Comment from Opsgenie]Olov Karlsson acknowledged alert: "Monitor failed on Customer Portal"</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:56</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-14 12:56:06 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/194334532023-12-14T02:37:00+01:002023-12-14T02:37:00+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>02:37</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>02:35</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-14 01:35:08 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/193760182023-12-08T13:38:02+01:002023-12-08T13:38:02+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:38</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:37</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-08 12:37:00 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/193281602023-12-05T07:54:08+01:002023-12-05T07:54:08+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>07:54</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>07:53</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-05 06:53:06 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/193128762023-12-04T14:16:01+01:002023-12-04T14:16:01+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:16</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:13</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-04 13:13:10 +0000</p>tag:vaiadigital.statuspage.io,2005:Incident/193122592023-12-04T13:28:15+01:002023-12-04T13:28:15+01:00Monitor failed on Customer Portal<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:28</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:27</var> CET</small><br><strong>Investigating</strong> - Automated monitoring, reporting service Customer Portal down.<br /><br />Timestamp : 2023-12-04 12:27:08 +0000</p>